Customer Success Specialist with Polish

Teamio is the right hand of HR staff to handle the entire recruitment process. It helps them find enough candidates, work with them, and eventually select the right one for their company.

We really appreciate our clients - we want to encourage them, inspire them and bring them features that make their recruitment even more under control.That is why we are looking for you - a person who will be responsible for our clients to be happy and successful working with our product.

What will be your job?

You will be somewhere in between support, product and marketing team :). Sounds a bit wild right? So more specifically:

• to onboard your customers into Teamio from the first registration through posting a job advertisement, managing candidates to choosing the best one (understanding all they can do in Teamio)
• to guide your customers through trial and show them all its benefits. Then you direct them to the paid Teamio.
• to ensure we keep all feedback in one place (from support requests to suggestions for product improvements)
• to set up and continuously adjust online onboarding so that you always recognize on time when there is a new user who needs help
• to manage online support tools such as Knowledge Base, ..
• to measure and evaluate customer satisfaction

What makes you the right Customer Success Specialist?

It does not matter if you are a product or marketing manager, or if you have experience in technical support.

• You use online applications on a daily basis and have a passion for technology - you can use Google Analytics, you know what NPS is and you have heard of Intercom.
• You enjoy helping people. You always make sure that your users have a great time using your service/ product.
• You have natural communication and persuasion skills.
• You are proactive, you can deal with any situation and you follow through on things.
• You can support business - either with well-presented data or just a "smile".
• You get to the core of the problem, you can perceive the details and the overall context.
• You are interested in technology, IT and work as such :)
• You are able to have discussions in English with your colleagues.

If you have any experience with supporting SaaS solutions or with B2B clients, it will be an advantage for you.

Want to know more?

Let’s schedule a meeting with our Customer Success Manager, Monika Štekrová. Just send us your CV or your LinkedIn profile – both will do great.